Must read CRM roadmap for data center management

Gerard Blokdijk has been in enterprise data center management and CxO roles over the past 25 years. Blokdijk has published a new book called ‘CRM: The Definitive Guide’ to share wisdom he wish he had when he needed it. The book highlights what is important now in CRM and what will be important in the future. In short, the book is a CRM roadmap for instantly understanding and moving forward in the right direction by utilizing verifiable data. Below are five of the 905 critical criteria featured in the book:

1. What is the future of CRM with regards to Customer Service five years from now, What Technologies would affect it? What trends in Customer Service landscape would we see?

2. Has your organization ever had to invoke its disaster recovery plan which included the CRM solution and if so was the recovery time objective met and how long did it take to return to your primary solution?

3. Can visitors/customers easily find all relevant information about your products (e.g., prices, options, technical specifications, quantities, shipping information, order status) on your website?

4. How to make sure high data availability in mobile computing environment where frequent disconnections may occur because the clients and server may be weakly connected?

The answers are in the book which is available at Amazon, Barnes and Noble and all major retailers the full info now. Highly recommend this ebook for managers, advisors, consultants, specialists, professionals and anyone interested in CRM assessment.

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