A recent study of 1,000 people across the United States of America (U.S.) and Canada conducted by Jonathan Shroyer, CX Innovation Officer at Arise, found that 41% of all people surveyed did not feel valued by their boss or company. The survey also revealed that the top 3 traits people prioritize in a boss are trustworthiness, clear communication and dependability.
Are you a boss or may be one in the future? It is important to ask yourself how you can do that job well. How can you be an effective leader?
Jonathan Shroyer has som tips to help you be seen as a great leader while making your employees feel valued:
Be honest and credible
The phrase, “honesty is the best policy,” is popular for a reason. Being honest with your team can increase your credibility through trust and comfort. If there is something important the whole team should know about, it should be a formal announcement or required meeting of awareness. Not teammate or employee should be blindsided about important decisions or operational details.
Be a vision caster, storyteller
Your ability to be innovative and creative is what pushes a business forward.
Listening, emotional intelligence
Being an active listener to your team is incredibly important for overall, long-term business success. A good boss will listen, a great boss will actively listen and practice emotional intelligence.
Work Hard
A good team is only as good as its leader(s). If you are not willing to work hard, why would your team feel the need to do so? The difference between a boss and a leader is this: a boss tells, a leader shows.
Be Kind
Kindness is an extremely undervalued trait to have in the workplace. Being kind and respectful to your team can make all the difference in the day-to-day as well as long-term success of your company.
Jonathan Shroyer developed Officium Labs in 2019, which was acquired by Arise Virtual Solutions in 2021. Shroyer is now the Chief CX Innovation Officer at Arise Virtual Solutions. There, he leads the gaming and consulting verticals and runs the CX Lab in San Francisco. Shroyer has two decades of experience building companies and leaders up. CIO Journal, a publication of The Wall Street Journal, named Shroyer among its “Top CX Professionals of 2022.