What makes a good boss a great boss? Jonathan Shroyer , founder and business executive in the service industry for over 20 years, has learned what makes a great boss, great.

People want great bosses, and this is becoming even more important in cultivating and retaining the right workers for a company, and is something everyone in management should consider. 

Here are some of Shroyers tips on how bosses can become great leaders to their teams and people:

Work alongside your team members

Leaders who see themselves as team players and work with their teams create an environment that is effective and efficient. Team members feel like they are supported and have a boss they can depend on and look to as a leader, not just a boss.

Acknowledge efforts

Having a boss that recognizes the team’s efforts and accomplishments can go a long way to improving the company culture. Additionally, when success is acknowledged, it is more likely to become a common pattern over time, which will help leaders, employees and the business in the long-run.

Operate and conduct business with compassion and directness 

Employees will be out sick. People will make mistakes and deserve compassion. It is important for leaders to conduct themselves with empathy when things happen.

A lack of compassion leads to high turnover, negative company culture and a productivity decrease, with people spending more time concerned about being the boss’ next target than their job. When a team member makes a mistake, a great leader will be direct, but kind and work to resolve the situation immediately. If a team member needs to take an unexpected sick day, a great leader will be understanding and compassionate.
 

Create an environment where professional relationships can flourish

We spend years of our lives working alongside our coworkers and bosses. Professional relationships are essential for many people and can go a long way to creating a successful business environment. Great leaders will understand the value in professional relationships and will work to build those relationships for their teams.

Actively listen

When Someone actively listens, employees and bosses alike feel supported, heard, safe, and cared for. A great boss understands and listens to the team members.

Jonathan Shroyer founded Officium Labs back in 2019. He is now the Chief CX Innovation Officer at Arise Virtual Solutions. There, he leads the gaming and consulting verticals and runs the CX Lab in San Francisco. Shroyer has over two decades of experience building companies and leaders up. CIO Journal, a publication of The Wall Street Journal, named Shroyer among its “Top CX Professionals of 2022.